Patient Portal Guidelines
1. Do not use email to communicate if there is an emergency or urgent need for communication: Call 911 instead or call the office at (408) 846-8100.
2. Proper Subject Matter:
Prescription refills, lab results, appointment reminders or requests, updating address, phone number, insurance information, etc.
Sensitive subject matter (HIV results, mental health issues, etc) will not be discussed via email.
3. Please be concise.
4. Current Functionality of Patient Portal
Email and secure messaging
Refill requests (please make sure we know the amount and pharmacy)
Viewing and printing of “continuity of health record”
Viewing and updating health information
(You can request changes to your problem list, medication list, etc, but this will not change your record without our “ok” to any information provided)
Referral Requests (If you have had at least one related office visit)
Form Requests
5. All communications will be included in your patient record.
6. Our system checks when messages are viewed, so you do not need to reply just to tell us that you received a message.
7. Privacy: a) All messages are encrypted
b) All emails to our staff should be via this portal
c) The reply to your message may come from a different staff person
8. Response Time:
After we receive your signed consent, we will send you a “welcome message” that includes a link to login. We will normally respond to your non-urgent inquiries within 24 hours but never later than 2 business days after receipt. We check messages throughout work days. Responses from the doctor may take longer than responses from the staff. If we are unable to access the system for any reason we will attempt to have an automated response inform you of this as soon as possible.
Mittal Family Healthcare, Inc.